IT Support Services
Professional Business IT Support Services tailoring innovative, reliable solutions to keep your systems running smoothly, without interruption and problems. Reach out today.
Reliable IT Support Services for Australian Companies
When technology poses challenges, it can bring your business operations to a standstill. At Levit8, we render reliable IT support services and craft innovative solutions to keep your business running effortlessly. With a team of skilled IT professionals, we manage everything from resolving complex tech hurdles to executing routine system updates.
Engaging with Levit8 allows your business to unlock myriad benefits. We offer unlimited technical support, significantly reducing system downtimes, thereby reviving your productivity. By staying a step ahead of potential technical hiccups, we turn our proactive approach into your peace of mind.
Eager to experience seamless functionality and heightened productivity? Reach out today. Fill our contact form to request transparent, no-obligation estimates for our IT Support Services, tailored uniquely to your needs.
Complete the form and receive an instant monthly cost estimate for our Managed IT Services. To discuss our estimate, please book an introduction call with our friendly team.
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The Key Differences of Levit8’s IT Support Services
We are more than just an IT support company. We imbibe humanity into technology. Levit8 prides itself on personalized attention to every client, a deep-rooted care for your technical needs, simplicity in every solution, and an unwavering commitment to reliability. Our promise is to keep your company secure, flexible, and efficient. We realise the need for scalability and build it into every service we offer. Making your technology journey seamless and enjoyable is our promise – a distinction that sets us apart.
We focus on IT, you focus on growing your business
In a fast-paced digital landscape, a superior IT support service can be the critical catalyst that carries your organisation toward success. A good IT service provider will not only troubleshoot your technical glitches but also implement proactive measures to prevent them. From system monitoring to data protection and cybersecurity, a handle on IT services management is indispensable for any contemporary business. Such a seamless IT infrastructure enables companies to concentrate on what they truly excel at – driving their businesses forward.
The role of IT Support Services companies
The roles of IT service providers encompass a vast scale of regulations and responsibilities. They curate and manage the networks, hardware and software applications interlaced within a business to assure they run smoothly. While these aspects are paramount, what really sets an IT support service apart is their ability to address unexpected incidents effectively and efficiently.
Personalized business IT support
Levit8 takes its role a step beyond by personalising its support services to align with your unique business needs. Understanding that every business has requirements that vary greatly in complexity, we have designed adaptive IT support structures that can optimise your technical operations irrespective of scale or scope. Our business IT support services combine the best of advanced technology and human expertise, thus delivering an IT setup that is as robust as it is agile.
Plain English, 24/7 Australia-based Helpdesk
Moreover, Levit8 doesn’t just provide IT service management; we build relationships. Our skilled team based across Australia, always at your beck and call, strengthens our rapport with partner organisations. With Levit8, you gain the advantage of having an IT service, which not only understands technology but also understands your business in the Australian context. Our services are client-focused, reliable, and highly accountable, featuring Australia-wide 24/7 support desk, staff training, customised client portals and more. In essence, Levit8 is not merely a managed IT service provider; we are an IT partner who shares your vision and walks hand-in-hand with you towards achieving it.
Leave IT To Us, So You Can Focus On Your Business
Get in contact with our team to discuss how we can partner with you to ensure your technology is our problem, ensuring you can get back to working on your business.
Benefits To Outsourcing Your IT Support
The cost of internal IT teams may be difficult to justify and only available when they are physically present. By contrast, outsourcing IT solutions allows small and medium businesses to benefit from consistent, year-round support, significant financial savings, expertise from qualified professionals with many years of industry experience, and modern tools and applications for monitoring and reporting infrastructure and backups.
Reach out to our team and experience the peace of mind knowing you have the expertise of our experts to guide you.
- Significant savings off internal staff roles
- Reliable 365 days a year end-user & infrastructure support
- Industry leading knowledge backed by years of business experience
- Efficiency through end-user satisfaction and usability
- World class software and alerting probes monitoring, alerting and rectifying issues before they become a problem to your business
Support Plan Inclusions & Features
01 Support & Service Delivery
Report issues / view analytics
- Manned 24/7 Australian Helpdesk
- SLA delivery guarantee
- Customised client portal, ticket escalation & reporting
- Dedicated Client Success Manager
02 Rapid Remote Support
Requests / issues
- Server, end-user, network, & application support
- Remote screen control & access
- First line support for third party applications
- Microsoft Office support
03 Pro-active Monitoring & Maintenance
- Server patching and security updates
- 24/7 critical infrastructure monitoring & pro-active action
- Desktop patching and security updates
- Corrective action of monitoring alerts
04 Executive Features & Inclusions
- Customised client forms in client portal
- Dedicated Clinet Success Manager
- Monthly backup, effort, and security reporting
- Line of business & third party software support
- Scheduled monthly, quarterly and yearly discussions
- Australian manned 24/7 support helpdesk
- Phone support, remote support, and onsite support
What Our Clients Say About Us
Levit8 engineers are always polite and helpful, no matter my question or the support our users request. Most importantly we have direct contact with the CTO to ensure we are at the forefront of CyberSecurity, and our technology stack is leading edge.
National 360
ICT Manager
The Levit8 helpdesk team are wonderful to deal with. They communicate well, and persue our issues until resolved and we are very grateful they are behind us. Levit8 is an asset to us with a crew of great people i often lean on for support.
The Pharmacy guild of Australia Qld Branch
Office Manager
“The team always have the answers and complete my requests nice and fast. What I like is that information is checked and cross referenced before changes are made. Thanks Levit8 support team you are all amazing.”
Shred-X Customer
Success Manager