Our services are billed as a flat monthly fee that is proportionate to the size and needs of your company.
We do this for a number of reasons:
- Simple and easy to understand billing
- No surprises on your monthly invoice
- Predictable ‘pay as you go’ services
Most importantly, flat-fee billing means that we don’t benefit from your technology problems (unlike other companies who bill hourly). Instead, we benefit only when your IT is running smoothly – aligning our goals with yours.
If you need technical support, please use one of the methods below.
- Phone: If you need immediate assistance, call us at (07) 5592 2203. Office hours are 7.30am-6pm, Monday to Friday; unless we have specified SLA outside of these operating hours, our answering service will take down the details of your issue and ensure that one of our technicians calls you back shortly.
- Email: If your issue is non-urgent, please send a detailed description of the problem to firstname.lastname@example.org – This will automatically create a ticket in our system, and our help desk will reach out to you at the next available opportunity
Yes – while the majority of our customers use PCs, we support Macs too.
Yes – our Service Level Agreement specifies the kind of response times as well as a breakdown of support issues we cover when you work with us.
Absolutely, we can set you up with a no obligation free trial so you can test the amazing functionality of the 3CX PBX system on our host. Give us a call on (07) 5592 2203 and press 2 to speak to sales.