Managed Infrastructure Service Providers Here to Boost Your Efficiency
Levit8 Business IT Solutions is a managed service provider that offers a comprehensive range of services, including managed infrastructure support, 24/7 remote and on-site support, proactive monitoring, and support of business-critical systems. We strive to be more than just a provider of infrastructure management services, but a true partnership approach to your IT management.
Whether you’re looking for cloud infrastructure, robust data backup, service management, or anything else for your IT infrastructure needs, we provide the managed service you need. Choose from a range of support and monitoring packages that cover your requirements, with unlimited all-inclusive per-server or device pricing that is scalable as your infrastructure increases or decreases.
We like to be different with our managed infrastructure support, and our aim is to stay at the forefront of our industry. With this, we offer short-term, long-term and no-term lock-in contracts for your IT infrastructure needs— whatever works for you and your business operations.
We’re the Managed Infrastructure Service Providers With a Difference
At Levit8, we deploy a range of industry-leading tools within our client’s IT environments to ensure effective IT infrastructure management and monitoring 24/7.
With our managed infrastructure services, we are consistent with our maintenance and support to keep everything running smoothly. IT infrastructure management can be made easy and is monitored around the clock by our team of highly qualified professionals.
Our managed infrastructure services provide your IT department with a bolt-on service to maintain and support your infrastructure, so you can rest assured that your IT systems are always running optimally. When your priorities are robust security measures, proactive monitoring, cost efficiency, and IT solutions for your business’s future growth, you can count on us.
Monitoring and Management
In order to monitor and manage your IT infrastructure as efficiently as possible so that it is always available, we use industry-leading technologies.
We guarantee the prompt discovery and resolution of events through the use of advanced infrastructure health checks, round-the-clock monitoring, and proactive support, helping you to avoid downtimes and financial losses.
Recommendations & Advice
We provide our clients with recommendations, advice, and the most up-to-date information on the latest technology trends.
We understand that every business is unique, and that’s why we strive to provide customized solutions to meet each of our client’s needs. Our goal is to help businesses get the most out of their IT infrastructure and technology, allowing them to become more efficient and profitable.
Monthly Reporting
We provide a set of automated reports each month that highlight your infrastructure performance and our support services. This enables you to look over the work we have done including data from our IT management systems and infrastructure changes.
You will always be in the loop when it comes to your infrastructure operations, and what exactly we are doing to ensure it is available 24/7.
Fixed Monthly Costs
We only offer fixed monthly fees, giving you unlimited technical support and monitoring 24/7 allowing you to budget your IT costs correctly.
It is in our best interest to ensure that your infrastructure is always running smoothly to reduce the amount of support required from our team. As such, taking a proactive approach is a must.
Customised Client Portal
Our comprehensive services include a customised client portal, client reporting, service escalation, ticket enquiries, and more.
Our team of experienced infrastructure management professionals are here to assist you with any IT infrastructure related needs. Contact us today to find out how we can help your business reach its goals
Contract Options
We understand that the IT needs of each business is unique, so we provide solutions that are tailored to each client’s individual needs.
What sets us apart from other IT service providers is that we offer short-term, long-term, and no lock-in contracts. We believe that clients should have the freedom to decide what best fits their business needs. Get in touch with us today to find out more.
Backup & Disaster Recovery
Give yourself peace of mind knowing that our experienced IT infrastructure team will be monitoring and managing your current backup and disaster recovery solution to ensure that your critical infrastructure is protected.
With our regular recovery testing, we always ensure that in the event that a recovery is required, the data and systems can be recovered in minimal time. This means we can reduce the possible downtime for your business as much as possible.
Australian Manned 24/7 Helpdesk
Our managed infrastructure services are designed to help businesses focus on their core operations, without having to worry about their IT infrastructure.
We are the only managed service provider in Australia to offer a 24/7 Australian-operated helpdesk, you can rest assured that all your queries will be answered quickly and effectively.
Leave IT To Us, So You Can Focus On Your Business
Considering a new managed infrastructure team for your business? Whether you’re new to learning about managed infrastructure services or you’re looking to change managed infrastructure service providers, we’re here to gain a deep understanding of your business objectives and ensure smooth operations. Get in contact with our team to discuss how we can partner with you to ensure your technology is our concern, ensuring you can get back to working on your business.
The Benefits of Outsourcing Your Infrastructure Support
Leave the risk of managing and maintaining your infrastructure to us. Whether you have an internal IT team or single IT support, allow us to protect your IT infrastructure requirements while you or your team focus on end-user support for your business.
For internal IT departments, outsourcing infrastructure support and managed service means you get true 365 days a year support, significant risk reduction, access to a complete team of qualified IT experts with years of experience, and industry-leading applications and tools for monitoring and reporting your critical infrastructure and backup systems.
Our managed infrastructure services include:
- Risk Free IT Infrastructure Support
- True 365 days a year IT infrastructure support
- Greater breadth of expertise in a team of professionals
- Automated monthly reporting on IT infrastructure performance
- Industry-leading automation software live monitoring and alerting on critical servers, cloud and onsite IT infrastructure
Managed IT Support Plan Inclusions & Features
01 Support & Service Delivery
Report issues / view analytics
- 24/7 Australian-operated helpdesk
- SLA delivery guarantee
- Customised client portal, ticket escalation & reporting
02 Rapid Remote Support
Requests / issues
- Server, end-user, network, and application support
- Remote screen control and access
- First-line support for third-party applications
03 Pro-active Monitoring & Maintenance
Server patching and security updates
- 24/7 critical infrastructure monitoring & pro-active action
- Automation resolution technology
- Backup monitoring and support
04 Executive Features & Inclusions
Customised client forms in client portal
- Dedicated Client Success Manager
- Monthly backup, effort, and security reporting
- Line of business & third-party software support
- Scheduled monthly, quarterly, and yearly discussions
- Australian-operated 24/7 support helpdesk
LEVIT8
TRUSTED Partners
Managed Infrastructure Services With A Human Touch is What You Get From Us
Experience responsive, personal, friendly service backed by our national team of IT professionals. We care about your business, so our support structure is designed to ensure we understand your business and network operations, future growth goals, network management, and more. This allows us to deliver the best technical assistance to your end-users, ensuring we always keep our clients satisfied.
Regardless of your operating systems, cloud infrastructure management needs, and current IT operations, our proven track record allows us to provide you with:
- Dedicated Client Success Manager
- Service Delivery Manager
- Rapid escalation processes
- Customised client portal for you
- National on-site, based nationally
- All-inclusive, scalable per-infrastructure pricing
- On-shore manned 24/7 support desk
- CyberSecurity Education platform
- Advanced ticketing, monitoring, and management system
What Our Clients Say About Us
Levit8 engineers are always polite and helpful, no matter my question or the support our users request. Most importantly we have direct contact with the CTO to ensure we are at the forefront of CyberSecurity, and our technology stack is leading edge.
National 360
ICT Manager
The Levit8 helpdesk team are wonderful to deal with. They communicate well, and persue our issues until resolved and we are very grateful they are behind us. Levit8 is an asset to us with a crew of great people i often lean on for support.
The Pharmacy guild of Australia Qld Branch
Office Manager
“The team always have the answers and complete my requests nice and fast. What I like is that information is checked and cross referenced before changes are made. Thanks Levit8 support team you are all amazing.”
Shred-X Customer
Success Manager
We Help You To Get The Most Out of Your Technology
As Australia’s leading managed IT service provider, Levit8 Business IT Solutions provides high-quality, reliable, and cost-effective managed IT services. Our vast knowledge of technical issues, continuous monitoring against cyber threats, and computing power mean we ensure your workforce and your company stay online, helping you to reduce costs and keep your clients happy.
Our proven mix of enterprise-level cloud technology, expertise and professionalism, and fast, personalised service, provides world-class IT you can depend on at any time.
- Managed IT Support
- Managed Infrastructure
- Cloud Computing
- Software & Applications
- Cloud Telephony Solutions
- Network Control & Connectivity
- CyberSecurity & Education
- End-user Support
- Project Management & Professional Services
- 24/7 Operated Support Desk
Request a Call From our Managed Infrastructure Experts
Managed infrastructure services may seem complicated, but to us, we live and breathe IT infrastructure. We understand that you want to see what you’re getting before you commit, which is why we’re transparent in our approach and offer a 100% satisfaction guarantee on our services.
Ready to find out more? Get personalised advice by filling out our form and one of our managed infrastructure experts will be in touch as soon as possible.