Printer Problems? Quick Fixes for the Most Common Issues

Check paper/toner, set your default printer, clear the queue, and reinstall the driver if needed.

Typical Fixes

1. Set the Default Printer (Windows)

• Settings → Bluetooth & devices → Printers & scanners → select your printer → Set as default.
• Turn Let Windows manage my default printer off to prevent auto-changes.

2. Clear the Print Queue

• Open your printer in Printers & scanners → Open print queue → cancel all.
• Power cycle the printer (off, wait, on).

3. Reconnect a Network Printer

• Add device and let Windows detect.
• If using a print server path (e.g., \\printserver\Marketing-MFP), click Add manually → Select shared printer by name.

4. Reinstall/Update the Driver

• From the manufacturer’s site or Windows Update.
• For macOS: System Settings → Printers & Scanners → + to add; Use: AirPrint or vendor driver.

5. Fix “Offline” Status

• Ensure the printer is on the same network/VLAN.
• Uncheck Use Printer Offline in the queue window.

Pro Tips

• For Secure Print queues, ensure your PIN/card is set.
• Avoid USB hubs—use a direct USB or network print.

When to Call IT

• Repeated offline status on a shared printer.
• Driver conflicts after OS updates.
• Print server or rights issues.

Levit8 can unify Managed Print with your IT support to reduce downtime. Contact the team

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