Security Alerts: What They Mean and How to Respond

Common Alert Types

• Phishing email warning (reported or detected)
• Malware found by endpoint protection
• Unusual signin or MFA prompt you didn’t initiate

First Moves (Do/Don’t)

• Do not click links or open attachments if unsure.
• Do take a screenshot of the alert.
• Do report via your company’s phishing/report button or help desk.

Verify Legitimacy

• Real alerts come from known tools your org uses (e.g., Defender,
  CrowdStrike, Proofpoint).
• Hover over links; check sender domain; beware urgent language.

If You Clicked by Accident

1. Disconnect from the network (WiFi off).
2. Inform IT immediately—time matters.
3. Don’t delete the email or files; IT needs evidence.

Endpoint Protection Popups

• If it says quarantined, you’re likely safe, but still report it.
• If it cannot remove, power down and contact IT.

When to Call IT (Always OK)

• Any unexpected MFA prompt or signin alert.
• Ransom note, browser hijack, or repeated detections.

Levit8 provides 24/7 help desk and managed security so users always know what to do—and aren’t doing it alone.

Contact Us

For ongoing monitoring and alert management, Levit8’s Brisbane IT support team handles security as part of every managed plan.