Ready for better IT?
Switch to Levit8

Remove risk from changing IT providers.
We handle 98% of the process.

SWITCH NOW START WITH A FREE CYBERSECURITY CHECK

98-2 principle

Essential-8 aligned

Australia wide

Most organisations stay with the wrong IT provider for one reason: fear of switching

Your frustration with your current IT provider is real… slow response times, unclear ownership, and no strategic guidance. But so is your hesitation. You may be wondering:

"What if the transition causes downtime or disruption to the business?"

"Our current provider holds all the system knowledge. What happens if that's lost?"

"What if we don't have the time to manage a full IT handover on top of everything else?"

These are the right questions to ask. And they’re exactly why we built our transition process the way we did.

We manage 98% of the transition

Our 98-2 onboarding model is built on one commitment: that the transition should consume as little of your time and energy as possible.

Your dedicated Senior Onboarding Engineer takes ownership of the full process, including documentation, system configuration, account setup, and coordination with your outgoing provider.

Our process, guided by Transition Engineers

Initial onboarding meeting and environment discovery

Your Senior Onboarding Engineer conducts a structured review of your IT environment (systems, documentation, access, and configuration), so there are no surprises mid-transition.

We manage all communications with your outgoing provider

Handover calls, access requests, and documentation gathering. Our commitment is to handle every conversation. We pride ourselves on a clean, coordinated handover with full accountability from day one.

Documentation, system configuration, and account setup

Your Senior Onboarding Engineer takes full ownership of integrating your environment into Levit8’s secure platforms and operational systems, built to our standards from the start.

Handover to your support team with full context and support

When the transition is complete, you’ll have met the support team, have access to the Levit8 Client Portal, and have a dedicated Client Relationship Officer in place for ongoing success.

Levit8 as your
IT partner

We manage 98% of the transition
Senior Onboarding Engineer owns the process
We handle all outgoing provider communications
Comprehensive project templates so nothing is missed
You know what’s happening at every stage
Client Relationship Officer from day one

Other
IT providers

Coordination burden falls on the client
No dedicated transition resource
Clients manage the handover themselves
Knowledge gaps are common
Updates are inconsistent
Account management introduced later, if at all

Testimonials

Organisations that have switched to Levit8

Operations Manager

Professional Services

"We were hesitant about changing IT providers after past experiences, but Levit8 made the transition incredibly straightforward. Everything was clearly planned, communicated, and executed with minimal disruption."

Business Owner

Queensland

"From the very first enquiry, communication was clear, responsive, and professional. We knew what to expect at every stage."

Office Manager

Professional Firm

"The difference in support was immediate. Response times improved dramatically, and we no longer chase updates."

IT Lead

Multi-site Organisation

"Many issues are resolved before our staff even raise them."

Managing Director

SME

"Our account manager understands our environment and gives advice that's practical, not generic."

COO

Mid-sized Organisation

"If something critical happens, we know it's owned and taken seriously."

Director

Professional Services

"Since moving to Levit8, IT is no longer something we worry about. Things just work."

General Manager

Services Business

"It feels like a partnership, not a vendor relationship."

CEO

Growing Organisation

"The biggest benefit has been confidence — knowing our systems are properly managed."

What IT looks like with Levit8

24/7 support, onshore

Your team speaks directly with a local expert every time they call. Issues are owned by one person until they’re resolved.

A dedicated Client Relationship Officer

One person who knows your environment, runs your regular reviews, and gives you advice that makes sense for your business.

Proactive monitoring

We identify and resolve issues before they reach your staff. Many problems are fixed before anyone raises a ticket.

Essential Eight-aligned security

Cyber protection is built into your support model as standard, with continuous monitoring across your environment.

The Levit8 Client Portal

A single place to log support requests, review your licensing, manage your asset register, and track the status of open issues.

Ready to start the switch?

Most of our clients wish they’d switched sooner. If you’re tired of chasing your IT provider for answers, tell us about your environment and we’ll show you what it looks like when technology just works for your business. With our 98-2 model, the heavy lifting is on us. All you need to do is start the conversation. It might just be the one you’ve been putting off.