What else is included in your managed IT service?

We offer comprehensive IT services. Expect proactive monitoring and maintenance, and rapid remote assistance across servers, users, networks, and applications. Your service also includes a customised Client Portal with reporting, SLA-backed response times, access to phone, remote, and on-site support, and a dedicated Client Success Manager.

How quickly can a technician attend on-site?

Response times depend on the issue and service level, but our Parramatta team prioritises urgent on-site requests. Where possible, issues may be addressed remotely first to minimise disruption and speed up resolution.

What can I see from the Client Portal?

Our Client Portal provides real-time visibility into your current IT services and issues. Check tickets, assets, reporting, and system activity all in one place.

How do you handle cybersecurity failures?

We use a consistent backup and disaster recovery program designed to support your business in the event of a security incident or IT failure. With scheduled backups and regular restoration testing, your data remains protected and recoverable when it matters most.

What if my IT needs change?

Levit8 uses regular reviews to stay aligned with your changing business needs. This allows your IT services to scale and adapt as your requirements evolve.

Managed IT Services Ultimo

Responsive, reliable IT for businesses in Ultimo.

Book a Call Why Switch to Levit8?

or call: 1800 538 488

Get More From Your IT Investment

Is your business experiencing more IT issues than it should be? Your technology should support your operations, keep work moving, costs predictable, and your reputation intact.

At Levit8, we offer comprehensive managed IT support across Ultimo, the greater Sydney area, Brisbane, Melbourne, and the Gold Coast. For structured services, 24/7 support, and local expertise that gives you clarity, reach out to our team.

Contact Us

Start a Conversation With the Levit8 Team

1800 538 488

sales@levit8.com.au

What’s included

Managed IT Services Built for Sydney Businesses

IT Support and Service Delivery

Report issues and view analytics
24/7 Australian helpdesk (phone, portal, email)
SLA delivery guarantee on all tickets
Dedicated Client Success Manager
Customised client portal, ticket escalation, and reporting

Rapid Remote Support

Server, end-user, network, and application support
Remote screen control and secure access
Microsoft 365 and Office support
First-line support for third-party applications
Rapid on-site escalation when required

Pro-active Monitoring and Maintenance

Server patching and security updates
24/7 critical infrastructure monitoring and proactive action
Corrective action for monitoring alerts
Desktop patching and security updates
Performance and capacity reporting

Executive Features and Inclusions

Customised client forms in the client portal
Monthly backup, effort, and security reporting
Asset and licence management dashboard
Line of business and third-party software support
Fixed monthly pricing, no bill shock

Is your business running on IT support that can’t keep up?

Book a call

Testimonials

A Trusted IT Partner for Ultimo Businesses

“Without Levit8’s close, hands-on support, the onboarding could have become quite messy. Levit8’s responsiveness, coordination, and attention to detail have made a real difference in keeping everything on track. It’s been reassuring to have your team working alongside us and proactively addressing issues as they arise. Please extend my thanks to the entire team for their efforts and commitment. We truly value the partnership and look forward to continuing to work together.”

– Shruthi Rijesh

Corporate Services Manager

“We at Richardson Murray, family lawyers are pleased to recommend Levit8. Andrew has just completed a full installation of computers for our new offices. Andrew and Amy have provided an exceptional service, which has been both prompt and efficient. Thank you to the entire team at Levit8.”

– Anton Richardson

Principal Lawyer

“We have nothing but good things to say about the Levit8 team. Quick reliable service and always proactive. No downtime and brilliant technical support when we have needed it most. Well done guys, keep up the good work.”

– Ben Johnson

Director

“Hands down the best managed IT service in town, everything is seamless and made super easy with 24/7 support!”

– Oliver Bennett

Marketing Manager

“We were hesitant about changing IT providers after past experiences, but Levit8 made the transition incredibly straightforward. Everything was clearly planned, communicated, and executed with minimal disruption.”

– Steven Farley

Operations Manager

“From the very first enquiry, communication was clear, responsive, and professional. We knew what to expect at every stage.”

– Mary Lewis

Operations Manager

“The difference in support was immediate. Response times improved dramatically, and we no longer chase updates.”

– Grant Perry

Office Manager

“Many issues are resolved before our staff even raise them.”

– Matthew Dudley

IT Manager

“Our account manager understands our environment and gives advice that’s practical, not generic.”

– Managing Director

SME

“If something critical happens, we know it’s owned and taken seriously.”

– Heather Hampton

COO

“Since moving to Levit8, IT is no longer something we worry about. Things just work.”

– Anthony Harris

Director

“It feels like a partnership, not a vendor relationship.”

– Andre Lee

General Manager

“The biggest benefit has been confidence — knowing our systems are properly managed.”

– Tim Stanley

CEO

How we’re different

The Difference With Levit8 Managed IT

When comparing managed IT providers, these are the differences our clients experience that matter most to day-to-day operations and long-term reliability.

100% Onshore Australian Support Team

Always speak with someone who understands Australian businesses. No offshore routing, no communication gaps, no delays.

No Lock-In Contracts

Choose from month-to-month, 12-month or 24-month agreements. We earn your business through service quality, not contract terms.

Dedicated Client Success Manager

Every client has a named Client Success Manager who knows your environment and goals. No starting from scratch on every call.

Essential 8 Security as Standard

ASD Essential Eight controls are applied as a baseline across every managed client, reducing exposure to the most common cyber threats.

Transparent Fixed Monthly Pricing

Per-user and infrastructure-based pricing with no surprise invoices. Choose from unlimited, per-user or infrastructure tiers.

Complete IT Visibility via Client Portal

Your team gets real-time visibility over assets, open tickets, activity history and security status, so you always know what’s happening.

How it works

Three Steps to Better IT

01

Reach out to our team to get started. We’ll take the time to understand your business, your IT environment, and the level of support that fits your operations.

02

We tailor our managed IT services around your goals, processes, and location, so the support you receive is aligned with how you actually operate.

03

Once your IT plan is in place, our Ultimo technicians get to work. From ongoing monitoring and management to scheduled updates, we keep your systems stable and secure.

FAQs

Answering Your Managed IT Services Questions

01

Our managed IT services in Ultimo cover end-user support, infrastructure management, security, cloud services, and scheduled maintenance. Every inclusion is tailored to your business, so you receive the coverage that fits your environment, not a generic package.

02

Levit8 works with small and mid-sized businesses across Ultimo. Whether you have a team of 10 or 200, our managed IT services are structured to fit your size and operations.

03

Yes. Levit8 supports businesses across a range of industries, including healthcare, legal, finance, manufacturing, and more.

Our team brings hands-on experience across these sectors, so the support and advice you receive is informed by how your industry actually operates.

04

Switching IT providers is a common concern, and we take it seriously. Our onboarding process is structured to minimise disruption from day one.

05

Levit8 offers managed IT support without lock-in contracts. You stay because the service works, not because you’re tied to fixed terms.

Reliable Managed IT Support in Ultimo

Are IT issues slowing your operations or creating security concerns? With Levit8, you get fast response times, local expertise, and comprehensive services from an Ultimo team that takes ownership from day one. Reach out to find out what the right managed IT support looks like for your business.