Locked Out Again? How to Reset Your Password in Minutes

Most lockouts are fixed with a self-service password reset (SSPR) or your device sign-in options. If SSPR isn’t enabled, use your company’s help desk channel.

Why Password Problems Happen

• Caps lock / keyboard layout changes
• Password expired
• Account temporarily locked after too many attempts
• SSPR (Self-Service Password Reset) not configured, or recovery methods outdated

Before You Start

• Try your last known password variations.
• Check Caps Lock and keyboard language.
• If on VPN, disconnect; try plain internet.

Option A — Reset via Microsoft 365 (SSPR)

1. Browse to password reset page: https://passwordreset.microsoftonline.com/

2. Enter your work email and complete verification (authenticator app, SMS, or email).

3. Choose a new strong password (see policy below).

4. Sign out/sign in on all devices to refresh credentials.

• Teams/Outlook: if prompted repeatedly, sign out then sign back in.
• VPN: reconnect after resetting your password.

Option B — Windows 10/11 Sign-in Options

1. On lock screen, click I forgot my password (for Azure AD-joined devices with SSPR).

2. Complete identity verification, set a new password, and sign in.

Option C — macOS (Work Account)

1. On sign-in, click the ? icon or Reset it using your Apple ID (for local accounts).

2. For company-managed accounts (Microsoft 365), use SSPR (Option A) instead and then sign back into apps.

Create a Strong, Memorable Password

• Use a passphrase (e.g., three random words + number + symbol).
• Avoid company/product names or seasons.
• Never reuse passwords across systems.

Prevent Future Lockouts

• Enable Authenticator app push approvals (more reliable than SMS).
• Update saved passwords in Outlook, VPN clients, and mobile mail right after a reset.

When to Call IT

• SSPR is unavailable / verification methods don’t work.
• You see impossible login locations or suspicious prompts.

Need help? Levit8 clients can reach the help desk via support@levit8.com.au or 1800 538 488.

Contact Us

FAQ

• Why do I keep getting locked out?
  Often, a phone or an old Outlook profile is retrying an old password. Update all devices after a reset.
• Can IT tell me my old password?
  No, only resets are possible.